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Thank you Overline India for your great services.I am using overlineindia service from last 9 month ...

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Frequently Asked Questions Frequently Asked Questions

  1. How to pay ?
  2. What is a domain name / web address ?
  3. What are the valid characters for a domain name ?
  4. What alternative do I have if a customer does not wish to continue using the Domain Name I registered? Will he/she get a refund in that case?
  5. What is the difference between .COM, .NET and .ORG Domain Names ?
  6. Which organizations use the .INFO Domain Names?
  7. Which organizations use the .BIZ Domain Names ?
  8. Which organizations use the .NAME Domain Names ?
  9. Which organizations use the .IN Domain Names ?
  10. What are the rules and regulations of domain transfer:
  11. How long will it take to transfer a domain ?
  12. Will my name and contact information be publicly available ?
  13. What is the configuration of your servers ?
  14. What are POP3 Accounts ?
  15. What are Email auto responders ?
  16. What is DNS ?
  17. Can I accept Credit Cards on my site ? Will it be secured ?
  18. How can we configure Outlook Express for receiving e-mail messages ?
  19. Configuring Outlook Express with SMTP Auth Relay :
  20. What is WebShell File Manager ?
  21. Does Overline India support what I need?

  1. How to pay ?
    You can pay Online, We accept all major Indian bank's ATM, debit and credit cards, For International clients we accept PayPal, VISA & Master Credit Cards.

    OR

    If you want you may send a Wire Transfer to our bank account below -
    • ICICI Bank Account
      Beneficiary Name : Overline India Hosting Services.
      Account No: 114605000248
      IFS Code: ICIC0001146
      Branch: Huda Shopping Complex, SCO-8, Khandsa Raod, Sector 10A, Near Hero Honda Chowk, Gurgaon - 122001.


    • Pay by Cheque or Demand Draft
    • You can also Deposit by cheque, demand draft or cash in any branch of ICICI Bank branch all over India.
    • Compulsory you need to pay extra Rs.170/- per transaction for non-base branch cash deposit charge taken by bank. To avoid this extra charge by bank, you can pay us by Cheque / DD / Internet Banking or by online payment gateway.


    • Funds credited to your account are subject to appropriate Fees charged by intermediary banks or our banks. If you wish to find out what these fees are, please contact our Billing Team by creating a Support Request to "Billing Department" at http://overlineindia.net/manage
    • Please ensure your Company name or Reseller Username appears in the sender section of the wire/bank transfer. Once you send the Wire/Bank Transfer, kindly raise a support ticket from http://overlineindia.net/manage . In the support ticket, select the "Billing Department." Please include details of the Wire/Bank Transfer, your Reseller Username, your Company Name, Date of Transfer, Originating Bank, Transferred Amount, and your Bank Account Number. Only when we receive this information from you, we will verify your transfer and credit your account appropriately.

    CAUTION : Please do not make any kind of payment by cash to any of our employee or agent, The company won't be responsible for the same.



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  2. What is a domain name / web address ?
    Domain name is a name that identifies computer or computers on the Internet. By using domain name (yourdomain.com), people can access your home page on your website. It can also be used as part of your e-mail address. For example: sales@your-domain.com. A domain name is completely unique and there cannot be two same website names on the Internet. In this way, different companies are able to identify themselves in a unique manner. Domain names correspond to a series of numbers called Internet Protocol numbers (IP numbers), that serve as routing addresses on the Internet.

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  3. What are the valid characters for a domain name ?
    Some of the valid characters for a domain name include letters, numbers, and hyphens. However, a domain name cannot begin or end with a hyphen. Also, spaces and special characters are not permitted in a domain name. Some examples of a valid domain name are: Domain.com (valid)
    Do-main.com (valid)
    -Domain.com (not valid)
    doma&%n.com (not valid)



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  4. What alternative do I have if a customer does not wish to continue using the Domain Name I registered? Will he/she get a refund in that case?
    Once a domain name is registered with us, it cannot be canceled for the stipulated registration period. Also, the registration fee would not be refunded for the same. However, once the registration period is over, it is entirely the customer's choice whether to go for a renewal or not.

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  5. What is the difference between .COM, .NET and .ORG Domain Names ?

    .COM is used for commercial and personal sites.
    .NET is usually recommended for companies involved in Internet infrastructure.
    .ORG is Recommended for Non Profit organizations.
    However, there are some similarities in hosting the three domain names:
    One can use only letters, numbers, or hyphen ("-") as characters for the site

    The domain name cannot begin or end with a hyphen
    Two hyphens cannot be used together
    The domain name must have less than 63* characters, not including .COM, .NET and .ORG

    * .com, .net and .org domain names exceeding a total of 26 characters are supported by most of the web browsers. However, certain web browsers, email programs and other Internet related applications may not support domain names over 26 characters.



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  6. Which organizations use the .INFO Domain Names?
    The .info domain name are used for both commercial and personal websites

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  7. Which organizations use the .BIZ Domain Names ?
    The .biz domain names are usually used by websites that are restricted to commercial and bona fide business purposes.

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  8. Which organizations use the .NAME Domain Names ?

    The .name Domain names are used for personal websites.

    In the case of using the .name domain name, the domain names must be composed of a first and a last name (yourname1.yourname2.name). The first name (yourname1 in the above example) must have at least 1 character and not more than 63 characters while the second name (yourname2 in the above example) must have at least 3 characters and not more than 63 characters. Also, you will be required to use only letters, numbers or hyphens("-"). But, you cannot begin or end with a hyphen.



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  9. Which organizations use the .IN Domain Names ?

    The .IN is the official top-level domain in India. By using a .IN domain, your business would benefit in many ways. This will help you in developing a brand presence in the market, gaining the consumers' confidence and trust, getting more business and traffic on your website from India as well as from other countries and also getting qualified leads from companies, individuals, and organizations from across the world.

    Some of the different types of .IN domains are: .in - .co.in - .net.in - .org.in - .firm.in - .gen.in - ind.in



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  10. What are the rules and regulations of domain transfer:
    Some of the rules and regulations of transferring a domain are:

    You cannot transfer a domain name that has been registered or previously transferred within the last 60 days.
    You need to ensure that the email address of the administrative contact of your domain name at your current registrar is correct. We would be required to contact you at this address and make a request for approval of the transfer.
    After we have notified you that the transfer is completed, you must log in to your account and verify the contact information for your domain. Inaccurate or incomplete contact data may result in the cancellation of your domain name.
    If the domain name is locked, the transfer will not be accomplished. So, you will first need to contact your current Registrar in order to unlock your domain name.

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  11. How long will it take to transfer a domain ?
    It usually takes around 7 to 15 days to transfer depend on the status of a domain..

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  12. Will my name and contact information be publicly available ?
    Yes, information about who owns the particular website and domain name is publicly available only to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.

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  13. What is the configuration of your servers ?
    See Live in Control Panel Demo (Server information Section)

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  14. What are POP3 Accounts ?
    POP3 accounts are e-mail accounts by using which you can receive email from your site's visitors. They allow you to receive emails only. POP3 accounts have individual username and password to access them. You can create a very well organized site with different POP3 accounts for different areas of your web pages and even configure them to your Outlook Express.

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  15. What are Email auto responders ?
    By using email auto responders, you can setup a special type of email account. Whenever someone sends an e-mail on that account, they receive an auto-reply without any manual intervention. They look like a pop account. Usually the e-mails we receive from auto responders read as “Thanks for sending your e-mail. This is an auto generated reply.”

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  16. What is DNS ?

    The Domain Name Server or DNS translate the human-readable domain name into machine-readable IP adress. It can be considered something similar to a phone book. When you move from one location to another, your name stays the same, but your phone number changes. In order to point your name to the new phone number, you must contact the telephone service provider, so that they assign you the new phone number and update all directory information to reflect you as pointing to this new phone number.

    In this way, the IP number can be compared to a phone number: When someone calls http://www.example.com/, your ISP looks at the DNS server, and asks "how do I contact example.com?" The DNS server responds: "It can be found at 198.105.232.4". As the Internet understands it, this can be considered the phone number for the server, which houses the http://www.example.com web site.

    The DNS records for your domain are kept on your hosting server in the place called DNS zone. When you register a domain by means of the control panel, all DNS records are automatically created for you. But in some rare cases, you may need to add custom records to your DNS zone. An example would be, when you want all emails to be processed by an external mail server rather than by the built-in mail system. However, such user intervention requires knowledge of DNS configuration and clear understanding of what is to be done.



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  17. Can I accept Credit Cards on my site ? Will it be secured ?
    Yes, We support secure transaction protocol for all types of Credit Cards, such as SSL.

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  18. How can we configure Outlook Express for receiving e-mail messages ?
    To configure Outlook Express, you are required to follow these simple steps:
    1. Open Outlook Express.
    2. In the menu bar, go to the Tools drop-down menu and select Accounts.
    3. On the page that shows, click Add and select Mail.
    4. On the wizard page that shows, enter your name in the field and click Next to proceed. Note: this email will appear when you send out emails.
    5. On the page that shows, enter your Email Address and click Next to proceed.
    6. In the form that shows: - in the drop-down box, choose POP3 as your incoming server;
    - enter the Mail Server Name for both Incoming Mail and Outgoing Mail;
    - click Next to proceed.
    7.On the page that appears:
    - make sure to enter full email address in the Account Name field;
    - enter mailbox password in the Password field;
    - check the Remember Password box to avoid entering it every time you check or send email;
    - click Next to proceed.
    8. On the page that shows, click Finish to save settings and get back to the list of email accounts
    9. Now that email account is created, select Accounts from the Tools drop-down list in the menu bar.
    10. On the Internet Accounts window, select the newly created mail account and click Properties to edit the settings for your email account.
    11. On the Properties page that appears, choose the General tab and check the settings of your email account.
    Here you can:
    - set the name that will show in your letters
    - set reply email (should be the same as email )
    12. Click Apply and OK to save settings.


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  19. Configuring Outlook Express with SMTP Auth Relay :
    You can set SMTP Auth relay right after your email account is created (steps 1- 8) as described above. To set SMTP Auth, do the following:
    1. Select Accounts from the Tools drop-down menu in the menu bar.
    2. On the Internet Accounts window, select the newly created mail account and click Properties to edit the email settings.
    3. On the Properties page that appears, choose the Servers tab.
    4. Check My server requires authentication box and click Settings on the right.
    5. On the Outgoing Mail Server window that shows you can :
    - use the same settings as incoming server;
    - enter account name and input another password for outgoing email.
    Note: make sure to check Remember password if you don't want to enter password each time you send out email.
    6. Click OK.
    7. Back on the Properties page, click Apply and OK to save settings and then close all dialog boxes.


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  20. What is WebShell File Manager ?
    WebShell allows you to copy, move, delete, and rename files and directories in your home directory on the server. Also, you can use it to upload, download, compress and decompress files as well as preview them in the browser.

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  21. Does Overline India support what I need?
    Click Here for our COMPATIBLE TECHNOLOGIES

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